You will be responsible for answering incoming phone calls, chats, emails and support tickets from the customers in a timely, courteous and efficient manner

Client Details

At our client you can expect, a unique culture, a well-known brand, and the opportunity to grow with a company that has a great reputation. They offer an inclusive, collaborative and 'high touch' work environment that values the members.


  • Respond to incoming customer interactions and diffuse situations, show empathy, probe and engage with clarifying questions to identify and resolve routine and complex inquiries, requests and complaints through written communication.
  • Balance multiple streams of work at one time, while keeping a focus on average response times to customers and handle times of emails and tickets.
  • Develop excellent knowledge of our clients product
  • Consistently maintain a high level of performance in Key Performance Indicators to show competency in job performance, including call scoring, training activities, availability, and break adherence.
  • Analyzes customer's needs or issues and reference Company training materials to research information to provide timely response to customer inquiries.


  • Excellent communication skills.
  • Detail, problem-solving and logic skills.
  • Flexible with schedule
  • Team player.
  • Quick learner.
  • Excellent knowledge in Swedish and English
  • A plus if you speak Danish

Job Offer

You will be part of an amazing adventure

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Danish speaking customer service

Michael Page

Kategori: Övrigt
Plats: Stockholm
Antal visningar: 0
Antal gillamarkeringar: 0

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