Danish speaking customer service

You will be responsible for answering incoming phone calls, chats, emails and support tickets from the customers in a timely, courteous and efficient manner

Client Details

At our client you can expect, a unique culture, a well-known brand, and the opportunity to grow with a company that has a great reputation. They offer an inclusive, collaborative and 'high touch' work environment that values the members.

Description

• Respond to incoming customer interactions and diffuse situations, show empathy, probe and engage with clarifying questions to identify and resolve routine and complex inquiries, requests and complaints through written communication.
  
• Balance multiple streams of work at one time, while keeping a focus on average response times to customers and handle times of emails and tickets.
  
• Develop excellent knowledge of our clients product
  
• Consistently maintain a high level of performance in Key Performance Indicators to show competency in job performance, including call scoring, training activities, availability, and break adherence.
  
• Analyzes customer's needs or issues and reference Company training materials to research information to provide timely response to customer inquiries.
  

Profile

• Excellent communication skills.
  
• Detail, problem-solving and logic skills.
  
• Flexible with schedule
  
• Team player.
  
• Quick learner.
  
• Excellent knowledge in Swedish and English
• A plus if you speak Danish

Job Offer

You will be part of an amazing adventure