job description.

Join our journey towards becoming a stand-alone company!  

Sandvik’s business area Sandvik Materials Technology has initiated an exciting journey to explore the possibility of a separate listing on the Nasdaq Stockholm Exchange – earliest in year 2022, provided that the circumstances are deemed right at the time. With a clear direction for our journey ahead, utilizing our position as technology leader, progressive customer partner and sustainability driver, we aim to become an even stronger and independent company within our industry.  
We are now looking for excellent people to develop our business and work towards fulfilling our ambitious goals. With a strong leadership strategy and a proactive workforce, we are ready to  continue on our growth journey by advancing industries through materials technology. 

Are you ready to take on this challenge together with us? We are already now starting to onboard several competences in the process to prepare for a new organizational set-up. We offer an inspiring work environment with development opportunities for the right professional. 


As a Service Manager for Group IT HR, you have an essential role in serving as the point of escalation and collecting feedback and requirements from customers and other stakeholders. 
You will become part of a key organization within IT to support and enhance the use of applications related to Group IT HR. You will be involved in the stabilization phase of our existing application suite and play a key role in our future optimization efforts. 
Your main responsibilities in this role are:
• Identifying customer needs and translating them into services 
• Lead the development of the services portfolio
• Ensure supplier performance according to agreed SLAs/OLAs
• Provide relevant service reporting
• Estimate costs for service operations
• Establish financial, business and pricing models for the services in scope
• Manage tactical planning for service delivery
• Manage and participate in relevant application forums
• Act as point of escalation for any operational issues related to the service
• Be active part in
• Restore service operations following production environment issues or service outages in partnership with others involved in service operations
• Root cause analysis of underlying problems in the production environment
• Supplier performance evaluation 

Initial work location in Sweden; Sandviken.


We are sincerely interested in, and value your personality. You are organized and thorough and pay close attention to detail – while ta the same time being able to understand overall concepts, structures and processes. With a natural talent for solving problems and identifying improvements, you enhance our systems in ways that benefit the organization and our employees. You take responsibility for your assignments and you follow through to achieve high quality results. Creating valuable solutions motivates you, and you enjoy networking with many different parts of our business.
This role requires excellent communication skills (verbal and written) in both Swedish and English, with ability to communicate within a large organization that operates in an international environment. You have an analytical and problem-solving mindset; you are self-motivated and can work independently as well as lead and coordinate different work groups of different cultures.
• More than 5 years of experience from working with IT application deliveries and system implementations supported with a degree in Information Technology or other relevant education or work experience
• Service management and ITIL
• Work with outsourced deliveries and service partners
• General technical knowledge of IT solutions
• Experience of working in a SaaS/Cloud based environment


Contact us
Are you interested in learning more about this exciting job? Please contact:
Per Iredahl, CIO at Sandvik Materials Technology
Office phone +46 26 269587
Mobile +46 70 2132252
Andreas Dahlén, Recruitment consultant 

Fackliga kontakter
Union contacts
Maria Sundqvist, Akademikerföreningen, +46 (0) 26 -26 39 93
Kjell-Åke Klockervold, Ledarna, +46 (0) 26-26 30 44
Mikael Larsson, Unionen, +46 (0) 26-26 31 66

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