job description.

Join our journey towards becoming a stand-alone company!  

We are now looking for excellent people to develop our business and work towards fulfilling our ambitious goals. With a strong leadership strategy and a proactive workforce, we are ready to continue on our growth journey by advancing industries through materials technology.

Are you ready to take on this challenge together with us? We are already now starting to onboard several competences in the process to prepare for a new organizational set-up. We offer an inspiring work environment with development opportunities for the right professional.

SMT Group Legal department will perform a lot of improvement and optimization efforts the coming year, to secure that way of working and related tools are optimized for the new company.


responsibilities.

As a Service Manager for Group Legal application suite, you have an essential role in serving as the point of escalation and collecting feedback and requirements from customers and other stakeholders.

You will become part of a key organization within IT to support and enhance the global use of legal applications. You will be involved in in the stabilization phase of our existing application suite and play a key role in our future optimization efforts. Your contacts with in the company will be: Group Legal team, suppliers and other IT functions.

Your main responsibilities in this role are to Identifying customer needs and translating them into services. Lead the development of the services portfolio. Ensure supplier performance according to agreed SLAs/OLAs​. You will also provide relevant service reporting​, estimate costs for service operations​, establish financial, business and pricing models for the services in scope​, manage tactical planning for service delivery​.

In this role you will act as point of escalation for any operational issues related to the service and be active in restoring service operations following production environment issues or service outages in partnership with others involved in service operations​. You will further rooting cause analysis of underlying problems in the production environment​, supplier performance evaluation.

Initial work location in Sweden; Sandviken or Stockholm.


qualifications.

We are sincerely interested in, and value your personality. You are organized and thorough and pay close attention to detail – while ta the same time being able to understand overall concepts, structures and processes. With a natural talent for solving problems and identifying improvements, you enhance our systems in ways that benefit the organization and our employees. You take responsibility for your assignments and you follow through to achieve high quality results. Creating valuable solutions motivates you, and you enjoy networking with many different parts of our business.

This role requires excellent communication skills (verbal and written) in both Swedish and English, with ability to communicate within a large organization and international stakeholders. You have an analytical and problem-solving mindset; you are self-motivated and can work independently as well as lead and coordinate different work groups of different cultures. 

We also think you have the following experience and knowledge:
  • A few years experience from working with IT application deliveries and system implementations supported with a degree in Information Technology or other relevant education or work experience
  • Service management​ and ITIL
  • Work with outsourced deliveries​ and service partners
  • General technical knowledge of IT solutions
  • It is advantageous if you have previous experience from working within legal


application.

 Are you interested in learning more about this exciting job? Please contact:
Torbjörn Bäckström, Head of Group Applications at Sandvik Materials Technology
Office phone +46 26 263762 Mobile +46 70 241 2076

Union contacts:
Maria Sundqvist, Akademikerföreningen, +46 (0) 26 -26 39 93
Kjell-Åke Klockervold, Ledarna, +46 (0) 26-26 30 44
Mikael Larsson, Unionen, +46 (0) 26-26 31 66 


Ansök till IT Service Manager Legal Function to Sandvik Materials Technology


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